Customer Support Operations Manager
Company: VirtualVocations
Location: Springfield
Posted on: March 28, 2025
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Job Description:
A company is looking for a Customer Support Operations Manager
in the iGaming sector.
Key Responsibilities
Oversee and optimize outsourced customer service operations,
ensuring adherence to SLAs and KPIs
Monitor and report on customer service performance metrics,
providing insights for operational improvements
Collaborate with internal teams to enhance customer support and
address player feedback
Required Qualifications
3+ years of experience in customer support operations or vendor
management, preferably in iGaming or crypto
Proven experience managing outsourced support teams and
understanding customer support platforms
Strong knowledge of crypto transactions and related compliance
requirements
Data analysis skills with experience in tracking and reporting
customer service metrics
Ability to work independently in a remote environment
Keywords: VirtualVocations, Springfield , Customer Support Operations Manager, Executive , Springfield, Ohio
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