Technical Trainer

Company: US Tech Solutions, Inc.
Location: Fairfield
Posted on: April 18, 2025

Job Description:

Job Description: Collaborate with managers and supervisors to assess training and onboarding needs.

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Propose and develop training and development programs and objectives.
Oversee on-the-job training, ensuring the use and development of "best practice" methods
Evaluate training progress and procedures, monitoring and analyzing course effectiveness, updating curriculum as needed.
Provide feedback to supervisors about employee expertise evaluations and leveling.
Maintain flexibility with work hours to support business needs.
Identify and express to the Team Leader (IAB3) any risks regarding health, safety, quality and environment, including reporting all incidents and near misses.
Know the recommended gestures to perform the standard operating modes. Suggest proposals to improve the operating mode.
Ensure the quality of the operations performed by controlling and respecting the standards
Apply escalation process in case of any deviation (safety, environment, quality, performance)



Responsibilities: Plans, conducts, coordinates, and implements a comprehensive training program for staff. Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance.
Prepares new representatives by conducting an orientation to processes; developing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training.
Determines training needs by observing; studying based on the high volume of Trouble tickets being created, service and customer experience results reports; conferring with management.
Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions in a classroom environment and remotely; developing outcome improvement resources.
Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.
Supports training financial objectives by recommending budget items, controlling costs.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Engages in all tasks, including but not limited to process improvement, group and individual call observation, quality calibration and mentoring activities.
Thorough understanding of the Delivery process for new product development and launches.
Attend global and regional meetings/training sessions.
Performs all other duties as required.


Experience: Active Verbal communication in a classroom environment, 8 to 9 hours each scheduled workday.
Sitting and standing positions 8-9 hours each scheduled workday.
Close proximity to computer screens.
Ability to work within fluctuating background noise and movement.
Close proximity to surrounding co-workers, open area seating.
Shift(s):
Must be flexible with the ability and willingness to work late evenings, weekends, and certain holidays.
Must be able to travel to other locations and field offices. Service Desks are operational 7 days a week, 24 hours a day


Skills: Ability to develop training and methodology programs that are unique to the organization's goals, values and mission statement.
Customer sales and service training experience (minimum of 3 years in industry or related field).
Ability to problem solve.
Strong analytical and decision-making skills.
Self-development skills.
Ability to handle multiple projects and prioritize.
Must be able to travel up to 25%.
5+ years in a training environment.
3+ years methods and procedures documentation and development.


Education: Bachelor's degree or higher.


About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.

Keywords: US Tech Solutions, Inc., Springfield , Technical Trainer, Human Resources , Fairfield, Ohio